# Email reports

Source: https://catalystgroup.gg/docs/email-delivery/email-reports/
Updated: 2026-10-19 · By Duane Garner

Read the Email Reports screen: 30-day totals by status, daily activity, and the subjects your site sends most.

The **Email Reports** screen turns your email log into a simple 30-day overview. This article explains each part of the screen and how to use it. It is for site owners who want to know, at a glance, how much their site sends and how much of it fails.

 

## Open the reports

 

Go to **CRM-NG SMTP → Email Reports**. The page heading reads **Local Email Analytics — Last 30 Days**.

 

The reports are built from your local email log. If **Enable local email logging** is off, or nothing has been sent yet, the tables show **No email data is available yet.** See [Setting up the email log](https://catalystgroup.gg/docs/email-delivery/email-log-setup/).

 

> **Retention limits the reports:** The screen covers the last 30 days, but it can only count what the log still holds. If your **Retention** setting is shorter than 30 days, for example 7, the reports only cover those 7 days.

 

## The totals

 

Five boxes across the top count the emails logged in the last 30 days by status:

 

| Box | Counts |
| --- | --- |
| Sent | Emails your mail service accepted |
| Sent by backup | Emails the backup SMTP transport sent after the main mailer failed |
| Failed | Emails that could not be sent |
| Blocked | Emails stopped by Do Not Send |
| Pending | Emails still waiting for a result |

 

### What to look for

 
- **Failed above zero.** Open the **Email Log** tab, filter by **Failed**, and read the errors. A sudden jump usually means an expired key or changed password.
- **Sent by backup above zero.** Your main mailer is having trouble. The backup is covering for it, but you should find out why.
- **Pending that never clears.** Requests are ending before the mailer answers. Check [Debug events](https://catalystgroup.gg/docs/email-delivery/debug-events/).

 

## Daily activity

 

The **Daily activity** table has one row per day that had email, newest first:

 

| Column | Meaning |
| --- | --- |
| Date (UTC) | The day, in UTC |
| Total | Every email logged that day |
| Sent | Sent plus sent by backup |
| Failed | Failed emails |
| Unique opens | Unique opens of that day's emails |
| Unique clicks | Unique clicks in that day's emails |

 

Days with no email are left out. Dates are in UTC, so near midnight a message may appear under a different day than your local clock suggests.

 

Open and click figures are credited to the day the email was **sent**, not the day it was opened. They stay at zero unless tracking is on. See [Open and click tracking](https://catalystgroup.gg/docs/email-delivery/open-and-click-tracking/).

 

## Top subjects

 

The **Top subjects** table lists up to 20 subject lines your site sent most in the period, with **Total**, **Sent**, **Failed**, **Opens** and **Clicks** for each. The open and click figures here are unique counts.

 

This table is useful for:

 
- **Finding noisy senders.** A plugin sending hundreds of the same alert shows up at the top.
- **Spotting one failing message type.** If only "New order" emails fail, the problem is likely in that plugin's settings, such as its From address, not your mailer.
- **Seeing what people engage with.** Compare opens and clicks across your regular emails.

 

Subjects that include unique details, such as order numbers, appear as separate rows.

 

## Unique engagement

 

The screen notes: **Engagement columns show unique client/link combinations; total requests remain available in individual log details.** In other words, one person opening the same email five times on one device counts once. Total counts are in the **Opens** and **Clicks** columns of the [CSV export](https://catalystgroup.gg/docs/email-delivery/export-the-log/).

 

## Related

 
- [Viewing the email log](https://catalystgroup.gg/docs/email-delivery/viewing-the-email-log/)
- [Open and click tracking](https://catalystgroup.gg/docs/email-delivery/open-and-click-tracking/)
- [The weekly email summary](https://catalystgroup.gg/docs/email-delivery/weekly-email-summary/)
- [The dashboard widget](https://catalystgroup.gg/docs/email-delivery/dashboard-widget/)
- [Exporting the email log](https://catalystgroup.gg/docs/email-delivery/export-the-log/)