# Error: One-Click Setup request refused by the relay

Source: https://catalystgroup.gg/docs/email-delivery/error-one-click-relay-denied/
Updated: 2026-10-20 · By Duane Garner

The CRM-NG sign-in relay answered, but refused the request or returned a result your site could not read.

This article is for sites using **One-Click Setup** where the relay replies with a refusal: `sign-in relay refused` or `sign-in result could not be read`.

 

> **The error as you see it:** `One-Click Setup: the sign-in relay refused the request` or `One-Click Setup: the sign-in result could not be read`
>  
> Shown on the mailer screen after you come back from Google or Microsoft, and in **Tools → Debug Events** when a renewal is refused.

 

## What this error means

 

Every request your site sends to the relay is signed with your site's own key, and every result the relay sends back is sealed so that only your site can open it. The relay refuses a request when the signature does not match, when the sign-in took longer than ten minutes, when the return address is not on your site, or when it is receiving too many requests from one site. Your site rejects a result it cannot open. Nothing is stored in either case.

 

## Common causes

 
- **The sign-in took too long.** The round trip from Sign in to coming back must finish within ten minutes.
- **The site address changed** between starting the sign-in and coming back, for example moving from `http` to `https` or from `www` to the bare domain.
- **Two sites share one database copy** (a staging copy of production), so both present the same key and the relay sees a mismatch.
- **Too many attempts** in a short time from the same site.

 

## How to fix it

 
1. Click **Sign in** again and finish the sign-in without leaving the browser tab.
2. Make sure **Settings → General → WordPress Address** and **Site Address** are the address you actually use, with the same scheme and host.
3. On a copied site, click **Disconnect** and sign in again on that copy so it gets its own connection.
4. If the relay reports too many attempts, wait a few minutes before trying again.