# Error: Account not verified (SendLayer)

Source: https://catalystgroup.gg/docs/email-delivery/error-sendlayer-account-not-verified/
Updated: 2026-10-19 · By Duane Garner

SendLayer will not send until your account is verified. Confirm your email address and finish any account review SendLayer asks for.

This article is for sites using the **SendLayer** mailer where a send fails with a message saying the account is not verified.

 

> **The error as you see it:** `Account not verified` (SendLayer may phrase it as "Your account is not verified" or ask you to complete verification)
>  
> Shown by the **SendLayer** mailer, in the failed-send banner, in **Tools → Debug Events** and in the **Email Log**.

 

## What this error means

 

Your **API Key** is valid and SendLayer knows your account, but the account has not finished SendLayer's sign-up checks. Like most mail services, SendLayer protects its reputation by confirming who new customers are before letting them send to the public. Until that is done, sending through the API is refused.

 

## Common causes

 
- **The confirmation email was never opened.** SendLayer emails a link to the address you signed up with.
- **The account is awaiting manual review.** New accounts, or accounts with unusual activity, can be reviewed by SendLayer staff, who may ask questions about your site and mailing practices.
- **Billing details were not completed** during sign-up, so the account is not active yet.
- **The API key belongs to a different, unverified account** than the one you checked.

 

## How to fix

 
1. Find the confirmation email
  Search the inbox you signed up with (and its spam folder) for a message from SendLayer and follow the confirmation link.
2. Sign in to SendLayer
  Go to `https://app.sendlayer.com/` and look for a banner or notice about verification or review on the dashboard. Complete every item it lists.
3. Answer any review request
  If SendLayer support has emailed you, reply with the details asked for (what your site sends, where addresses come from). Accounts under review start sending once support approves them.
4. Confirm the API key's account
  In the SendLayer dashboard, open the API keys page (in the account settings) and check that the key shown there is the one in the plugin.
5. Save the key if needed
  In **CRM-NG SMTP → Settings → General**, with **SendLayer** selected, use **Remove API Key**, paste the correct key into **API Key**, and press **Save Settings**.
6. Send a test
  Go to **CRM-NG SMTP → Tools → Email Test**, fill in **Send To** and press **Send Email**.

 

## Verify it worked

 

The test page shows "Test email sent successfully! Check your inbox to confirm delivery." In SendLayer, the email appears in the dashboard's email activity list.

 

## Notes

 
- CRM-NG SMTP connects to SendLayer with an API key only; there is no Quick Connect.
- An account can be verified while its sending domain is not. If the error changes to a domain message, see [Domain is not activated](https://catalystgroup.gg/docs/email-delivery/error-sendlayer-domain-not-activated/).

 

## Related

 
- [SendLayer](https://catalystgroup.gg/docs/email-delivery/mailer-sendlayer/)
- [Error: Domain is not activated (SendLayer)](https://catalystgroup.gg/docs/email-delivery/error-sendlayer-domain-not-activated/)
- [Error: Email address in suppression list](https://catalystgroup.gg/docs/email-delivery/error-email-in-suppression-list/)
- [Troubleshooting email delivery](https://catalystgroup.gg/docs/email-delivery/troubleshooting/)