HIPAA handled, without hiring a compliance officer.
Independent practices in the ring around every regional hospital: primary care, dental, orthodontics, physical therapy, behavioral health, imaging. Same HIPAA obligations as the hospital, none of the IT department.
What matters here
- HIPAA requires a documented risk assessment, safeguards and proof, not good intentions.
- Every vendor that touches patient data needs a business associate agreement, and most practices cannot list them.
- The schedule cannot stop for IT; a slow EHR fills the waiting room.
- Staff share logins and leave with access unless someone makes that impossible.
What we set up in the first ninety days
Each item is written in plain words and becomes part of your documentation vault and evidence file.
Compliance file
- HIPAA security risk assessment, written and dated
- Business associate agreements collected for every vendor
- Policies and training records in one place
- Breach response procedure the front desk can follow
Access
- Named logins for everyone, MFA on the EHR and email
- Same-day offboarding
- Role-based access to records, with an audit trail
- Vendor remote access logged and time-limited
Clinic systems
- EHR, imaging and lab devices on a protected network
- InfraGuard on the server and every workstation
- Patching inside a window that does not touch clinic hours
- Encrypted backups with monthly restore tests
Patients and phones
- Secure patient messaging and document exchange
- Phones that route to the right desk and text back
- Online booking and reminders that run themselves
- Storm plan for records and phones
Services for this industry, in order
Most start with the first three. The rest come up when the business grows or an audit does.
- Compliance & Cyber Insurance ReadinessRisk assessment, policies, BAAs and the evidence file.
- Managed ITWorkstations, accounts, backups and vendor wrangling.
- CybersecurityMFA, encryption, email protection and logging.
- 24/7 Monitoring & Incident ResponseInfraGuard on the practice systems, 24/7.
- Phones & CommunicationsPhones and secure messaging for the front desk.
- Business Continuity & Hurricane ReadinessStorm plan and records recovery, tested.
Where CRM-NG fits
One record per client, vendor and asset.
A CRM-NG Cloud workspace handles the business side: the people, companies, equipment, tickets and documents everyone keeps asking for. We will tell you plainly what should never go in it, and configure it so it cannot by accident.
Questions we get
Will you sign a business associate agreement?
Yes, before we touch anything.
Do you support our EHR vendor?
We manage everything around the EHR and work the vendor’s support line for you, so your staff call one number.
What does an auditor actually ask for?
The risk assessment, the policies, proof of training, access reviews and the BAA list. We keep all five current so the answer is a folder, not a scramble.
First call
Start with a 30-minute call. If it is a fit, we scope a records and devices review: half a day in the practice, a risk assessment draft and a plan ordered by what an auditor asks first.