Last updated: 20 October 2026

These terms cover the use of catalystgroup.gg, the services Catalyst Group provides, and the CRM-NG software (“CRM-NG”). By using the site, buying a service or activating a licence you agree to them. If you are agreeing for a company, you confirm you may do so.

1. Services

Managed IT, cybersecurity, compliance, strategy and web work are delivered under a written proposal or service agreement that states scope, price and response times. Where that agreement and these terms differ, the agreement wins.

2. CRM-NG software

  • Licence. A licence key lets you install and use the CRM-NG edition you bought on the number of sites the key allows. You may not resell the key, remove licence checks, or use the software to build a competing product.
  • Updates and support. Updates and support are included while the licence is active. Support is by email and the client portal during our published hours.
  • Your data stays yours. CRM-NG runs on your own WordPress site. We do not have access to it unless you give it to us for support, and you can export your data at any time.
  • Connected accounts. If you connect a Google or Microsoft account for email delivery, you are responsible for complying with that provider’s terms. We only request permission to send email on your behalf, as described in our Privacy Policy.
  • Trials. A trial licence works for the trial period and then stops; data created during a trial is kept on your site and keeps working when you buy a licence.

3. Accounts and acceptable use

Keep your login details private and tell us at once if you think they are compromised. Do not use our services to send spam, host malware, break the law or attack others. We may suspend an account that does.

4. Payment and refunds

Prices are in US dollars unless stated otherwise. Service invoices are due on the date shown on them; late invoices may be charged interest at 1.5% per month and work may pause until paid. Software licences are charged in advance for the licence period and renew automatically unless cancelled before the renewal date. Refunds for software follow our Refund and Returns Policy.

5. Intellectual property

We keep the rights to our software, documentation, designs and brand. You keep the rights to your content and data. Work we produce for you under a service agreement is yours once paid for, except for tools and know-how we reuse across clients.

6. Warranties and liability

We provide the software and services with reasonable skill and care. Beyond that, they are provided “as is”. To the extent the law allows, our total liability to you for any claim is limited to the amount you paid us in the 12 months before the claim, and we are not liable for indirect losses such as lost profits or lost data. Nothing here limits liability for fraud, death or personal injury, or anything the law says cannot be limited.

7. Ending the relationship

You may stop using the site or cancel a licence at any time. Either side may end a service agreement as it states. On termination we return or delete your data as agreed, and sections 5 and 6 survive.

8. Changes and law

We may update these terms; the date at the top shows the current version and we tell account holders about material changes. These terms are governed by the laws of the State of Alabama, USA, and disputes go to the courts of Baldwin County, Alabama, unless the law gives you a right to a different forum.

9. Contact

Catalyst Group, legal@catalystgroup.gg.