Dispatch talking to accounting, scanners talking to Wi-Fi, nights talking to a human.
Carriers, brokers, 3PLs and warehouse operators around the Port of Mobile and the I-10 and I-65 corridors.
What matters here
- Dispatch, electronic logging and telematics systems run the day and must stay up.
- Warehouse scanners drop off Wi-Fi in the aisles that matter.
- Customers expect tracking portals and automated updates.
- Operations run around the clock; support has to as well.
What we set up in the first ninety days
Each item is written in plain words and becomes part of your documentation vault and evidence file.
Warehouse
- Wireless survey and dense Wi-Fi for scanners
- Rugged device management for scanners and tablets
- Cameras on docks and yard
- Label printers and terminals managed
Systems
- Integration between dispatch, accounting and customer systems
- Customer tracking portal
- Automated status and invoice notifications
- Dashboards for on-time, utilization and margin
Office and drivers
- MFA and email protection against freight-payment fraud
- Driver device management and support
- InfraGuard monitoring on servers and office
- Backups with restore tests
Always on
- After-hours support on the Partner or Premier plan
- Continuity plan for storms and outages
- Cellular failover
- Vendor coordination for ELD and telematics
Services for this industry, in order
Most start with the first three. The rest come up when the business grows or an audit does.
- Cabling, Wi-Fi, Cameras & Access ControlWarehouse Wi-Fi that reaches every aisle, plus dock cameras.
- Automation & IntegrationsDispatch, accounting and customer systems connected.
- Software DevelopmentCustomer tracking portals and the integrations nobody sells.
- Help DeskA person at night, when the trucks are moving.
- Business IntelligenceOn-time, utilization and margin dashboards.
- Managed ITOffice, drivers and warehouse devices.
Where CRM-NG fits
One record per client, vendor and asset.
A CRM-NG Cloud workspace handles the business side: the people, companies, equipment, tickets and documents everyone keeps asking for. We will tell you plainly what should never go in it, and configure it so it cannot by accident.
Questions we get
Our scanners keep dropping in the back of the warehouse. Why?
Almost always coverage or roaming settings. We survey with the actual scanners, add or move access points, and tune roaming so they hand off cleanly.
Can you integrate our dispatch system with QuickBooks?
If the dispatch system exposes data, yes. We have done this class of integration many times; we check your specific system before quoting.
Do you support the night shift?
On the Partner and Premier plans, yes, with after-hours response targets written into the plan.
First call
Start with a warehouse walk and a systems map. We find the dead zones and the re-keying in one visit.