Our services
Twenty-one services. Four jobs. One number to call.
Everything below is delivered by the same small team, on a monthly service plan with hours included or as a scoped project. Start with the job you need done and we will tell you which services it actually takes.
Run and protect
Watched, patched and answered by a real person. The day-to-day IT department: patched, monitored, backed up and answered.
A good fit if
- You have 5 to 150 staff and nobody whose actual job is IT, or one person who is drowning.
- You have had a close call: ransomware, a lost laptop, a backup that did not restore, an email account taken over.
- You want a monthly plan with hours included instead of surprise invoices.
Managed IT
Your whole IT department on a monthly plan: devices, users, patching, backups, licensing and vendor wrangling.
Includes Onboarding and offboarding of staff and devices, patching and updates for servers, pcs and macs, backups with a restore test every quarter, asset inventory and licence tracking in your portal, vendor management: internet, phones, printers, software.
Help Desk
A person answers. Tickets by phone, email or the client portal, with response targets you can see.
Includes Business-hours support by phone, email and portal, after-hours on-call on the premier plan, remote fixes, and on-site visits across baldwin and mobile counties, how-to help, not just break-fix, ticket history and response times in your portal.
Co-Managed IT
You keep your IT lead. We add the depth: after-hours coverage, projects, security, documentation and a second opinion.
Includes Shared ticket queue with your team, escalation path to senior infrastructure and security engineers, project capacity on a plan or by the project, infraguard monitoring and sentinel website protection, documentation your team can read and keep.
24/7 Monitoring & Incident Response
Servers, websites and endpoints watched around the clock by InfraGuard, with a written plan and a named person when something breaks.
Includes InfraGuard agent on every server, PC and Mac, uptime and certificate checks on websites, portals and vpns every minute, security event and file integrity monitoring, backup verification with logged restore tests, incident response plan and retainer.
Cybersecurity
Assessments, multi-factor sign-in, endpoint and email protection, and incident response sized for a small business rather than enterprise theater.
Includes Security assessment against the framework you need, mfa and single sign-on rollout, endpoint protection and device encryption, email security and domain protection, vulnerability scanning and patch verification.
Cloud & Infrastructure
Microsoft 365, Azure and other clouds, plus the servers, networks, firewalls and VPNs that still live in your building.
Includes Microsoft 365 and Azure setup, migration and tenant hardening, server virtualization, replacement and retirement, firewall, vpn, switching and wi-fi design and builds, network documentation and diagrams in your portal, capacity and renewal planning.
Business Continuity & Hurricane Readiness
A plan for the season we all plan around. What shuts down, what fails over, how staff work from wherever they evacuated to, and how fast you are back when the power is.
Includes Written continuity plan and recovery priorities, offline and out-of-region backups with restore tests, remote work kit: who needs what to work from anywhere, pre-storm shutdown checklist and post-storm recovery steps, communication templates for staff and customers.
Phones & Communications
Business phones in the cloud, Microsoft Teams calling, text lines and call routing that follow your staff to a laptop or a mobile phone.
Includes Cloud phone system or Teams calling setup, number porting with no gap in service, call flows, auto-attendant, voicemail to email, texting on your business numbers, handsets, headsets and softphones.
Cabling, Wi-Fi, Cameras & Access Control
The physical layer for a new location or an old one that grew: structured cabling, Wi-Fi that covers the whole property, cameras you can review, and doors that log who came in.
Includes Site survey and coverage plan, structured cabling, patch panels and racks, indoor and outdoor wi-fi with separate guest and staff networks, camera systems with retention that fits your policy, door access control with logs and schedules.
Build
Software that fits how you work, then kept running. Software, storefronts and systems that fit how you already work.
A good fit if
- Your business runs on spreadsheets, a tool that stopped fitting, or a developer who left.
- You sell online and the storefront, inventory and payments do not talk to each other.
- Your ERP was customized years ago and nobody dares touch it.
Software Development
Internal tools, client portals, integrations and the odd thing nobody sells. Built to fit, documented, and kept running.
Includes Discovery and a written scope with options, build in small releases you can review, a test environment before anything touches production, documentation and hand-over, hosting, monitoring and backups.
E-Commerce, Point of Sale & Payments
Storefront, point of sale, inventory, payment gateways and shipping that work as one system, whether you sell on your own site, over the counter, at the dock or all three.
Includes Platform and point-of-sale selection, payment gateway setup and fee review, inventory sync between store, register and warehouse, shipping and tax configuration, checkout and conversion review.
ERP Customization & Revamps
Untangle the customizations, connect inventory and production, and make the reports true again.
Includes ERP health check and customization inventory, integration with inventory, production, e-commerce and accounting, workflow clean-up and automation, upgrade planning and execution on a test copy, report rebuild with agreed definitions.
Web Design & Hosting
A website we design, host, protect and keep current. One monthly price.
Includes Design and copy, written for how customers actually search, hosting, backups, updates and sentinel security, lead forms straight into crm-ng, online booking, review requests and email follow-up, google business profile setup and upkeep.
Automate
Stop being the connection between your tools. AI where it earns its place, plain integrations where it does not, and reports people read.
A good fit if
- Someone on your team copies data between two systems every day.
- You want to use AI on your own documents and tickets without sending them to a public tool.
- Leadership asks the same three questions every month and the answers take a week.
AI Agents & AI Infrastructure
Agents that work inside your systems with permissions and an audit trail, models hosted where your data has to stay, and single sign-on and monitoring around all of it.
Includes AI readiness review and rollout plan, agents over documents, tickets, email and your crm, private model hosting and gpu infrastructure, guardrails, permissions and audit logging, integration with microsoft 365, crm-ng and your line-of-business systems.
Automation & Integrations
Payments, scheduling, ERP and inventory sync, email deliverability, and the webhooks between them. If a person is the glue, that is our first target.
Includes Process mapping of the hand-offs, system-to-system integrations and webhooks, email deliverability: spf, dkim, dmarc and reputation monitoring, scheduled jobs with alerting and logs, document generation and e-signature flows.
Business Intelligence
Power BI and other dashboards built from the systems you already run, refreshed on a schedule, with the numbers defined once so every meeting uses the same ones.
Includes Data source inventory and connections, agreed definitions document, executive and operational dashboards, scheduled refresh and alerting, row-level security so people see their own numbers.
Lead Capture & Local Marketing Automation
The plumbing between your website, your phone and your CRM: forms that create leads, review requests that go out on their own, email campaigns that stop when someone replies.
Includes Website lead forms into CRM-NG with instant notification, review request automation after each job, email and text follow-up sequences, google business profile setup and monthly upkeep, call and form tracking.
Guide
What to fix, what to build, what to skip. Senior advice from people who have run infrastructure, security and development teams.
A good fit if
- You are about to sign a big software or hardware contract and want a second opinion first.
- An investor, insurer or customer is asking security questions you cannot answer yet.
- You are growing and the way you run things stopped scaling.
Strategy & vCIO
A fractional CIO and CISO: a technology roadmap, a budget you can defend, vendor negotiations, and the security answers your insurer and customers ask for.
Includes Quarterly technology roadmap and budget, risk register reviewed each quarter, vendor and contract review before you sign, security questionnaires and insurer applications, board or owner-level reporting.
Business Consulting
Operations, process and project leadership for the parts of the business that technology touches: a new location, a merger, a system change, a product launch.
Includes Process mapping and redesign, project and program management, change management and staff communication, technical due diligence, documentation and standard operating procedures.
Compliance & Cyber Insurance Readiness
The questionnaire from your insurer, customer or regulator, answered truthfully and backed by evidence: HIPAA, CMMC, PCI, the FTC Safeguards Rule, and the cyber insurance application.
Includes Gap assessment against HIPAA, CMMC, PCI DSS, FTC Safeguards or NIST CSF, prioritised remediation plan, policy set in plain language, evidence file kept in your portal, questionnaire and insurer application responses.
Training & Workshops
Short sessions for the people who click the links and the owners who sign the contracts: security awareness with phishing practice, AI for everyday work, and a tabletop exercise for the bad day.
Includes Security awareness training, 30 minutes, quarterly, phishing simulations with coaching, not shaming, ai for everyday work: what to use, what never to paste, leadership tabletop exercise with written report, new-hire onboarding module.
How to buy
Three plans, or pay as you go
Every plan includes hours each month, priority in the queue, InfraGuard monitoring and your documentation in your portal. Projects are fixed-scope on every tier. Compare the plans in detail
Essentials
$295 per month
- 2 hours of work or consulting included each month
- Priority over non-plan clients, next-business-day target
- InfraGuard monitoring: up to 5 devices and 1 website
Partner
$695 per month
- 6 hours of work or consulting included each month
- Same-day response target
- InfraGuard monitoring: up to 25 devices and 3 websites
Premier
$1,495 per month
- 15 hours of work or consulting included each month
- 4-hour response target, after-hours on-call
- InfraGuard monitoring: up to 75 devices and 10 websites
No plan: $125 per hour, one-hour minimum, standard queue. After hours $200 per hour.
Tell us the job. We will tell you the services.
A free assessment ends with a one-page map of what you have, what is at risk, and what we would do first.