IT that works at the dock, in salt air, on the busiest Saturday in June.
Marinas, charter and fishing fleets, boat dealers and service yards from Orange Beach to Dauphin Island.
What matters here
- Bookings and deposits are the business; a lost reservation is a lost weekend.
- Everything outdoors lives in salt air and sun, and must still have Wi-Fi and cameras.
- Fuel dock and ship store payments have to work with the Wi-Fi down.
- Seasonal and part-time staff come and go, and so do their logins.
What we set up in the first ninety days
Each item is written in plain words and becomes part of your documentation vault and evidence file.
Bookings and payments
- Online booking and deposits for slips, charters and services
- Point of sale at the fuel dock and ship store with offline mode
- CRM-NG Cloud for customers, vessels and maintenance history
- Review requests after every trip or service
Dock and yard
- Outdoor-rated Wi-Fi covering docks, yard and parking
- Cameras on docks, fuel and gates with retention
- Gate and shop access control
- Rugged tablets for dock staff and technicians
Office
- MFA and real accounts instead of shared logins
- Email protection against deposit fraud
- InfraGuard monitoring on office and dock equipment
- Backups and a storm plan for records and cameras
Storm season
- Pre-storm shutdown checklist for electronics and cameras
- Customer communication templates
- Remote access for owners and managers
- Post-storm recovery order
Services for this industry, in order
Most start with the first three. The rest come up when the business grows or an audit does.
- Cabling, Wi-Fi, Cameras & Access ControlOutdoor Wi-Fi, cameras and gate control built for salt air.
- E-Commerce, Point of Sale & PaymentsFuel dock and ship store point of sale with online booking and payments.
- Lead Capture & Local Marketing AutomationBookings and review automation that fill the calendar.
- Business Continuity & Hurricane ReadinessA storm plan for a business that is literally on the water.
- Managed ITOffice devices, accounts and backups.
- 24/7 Monitoring & Incident ResponseInfraGuard on everything with a network cable.
Where CRM-NG fits
One record per client, vendor and asset.
A CRM-NG Cloud workspace handles the business side: the people, companies, equipment, tickets and documents everyone keeps asking for. We will tell you plainly what should never go in it, and configure it so it cannot by accident.
Questions we get
Can the fuel dock take cards when the internet is down?
Yes, with the right terminal and configuration it stores transactions and settles when the connection returns. We set that up and test it.
Do you install equipment on docks?
Yes. We use outdoor-rated access points, cameras and enclosures and mount them to survive weather and spray. Dock power and conduit work is coordinated with your electrician.
Can you track each vessel’s service history?
CRM-NG Assets does that: each vessel is an asset tied to its owner with every ticket and invoice attached.
First call
Start with a dock walk. We survey Wi-Fi, cameras and payments and give you a plan before the season starts.