Examiner-ready IT for community banks and credit unions.
Community banks and credit unions with one to a dozen branches, a core banking vendor, and an IT team of one or none.
What matters here
- FFIEC and NCUA examiners expect evidence, not assurances: logs, policies, tested plans.
- Core banking, online banking and card processing are vendors you depend on and must oversee.
- Wire fraud and account takeover start with a phished employee or a spoofed email.
- Branches need to keep operating when a line, a server or a storm takes something down.
What we set up in the first ninety days
Each item is written in plain words and becomes part of your documentation vault and evidence file.
Access and identity
- MFA on every system that touches member data or money
- Privileged access separated from daily accounts
- Same-day offboarding and quarterly access reviews
- Vendor access logged and time-limited
Monitoring and evidence
- InfraGuard on every server and workstation, with retained logs
- Alerting on new admin accounts, failed sign-ins and file changes
- Patch compliance reports for the examination file
- Annual penetration and vulnerability testing
Resilience
- Backups with offline copies and quarterly restore tests
- Branch failover connectivity
- Tested incident response plan, exercised yearly
- Business continuity plan with storm procedures
Vendors and policy
- Vendor risk reviews for core, online banking and processors
- Policy set mapped to FFIEC guidance
- Staff training with phishing practice
- Board reporting each quarter
Services for this industry, in order
Most start with the first three. The rest come up when the business grows or an audit does.
- CybersecurityThe control set examiners look for first: MFA, privileged access, email and endpoint protection.
- 24/7 Monitoring & Incident ResponseRetained logs, alerting and a tested incident response plan.
- Compliance & Cyber Insurance ReadinessGap assessment, policies and the evidence file for the next exam.
- Business Continuity & Hurricane ReadinessBranch and storm continuity, tested yearly.
- Strategy & vCIOVendor contract review, board reporting and the roadmap.
- Training & WorkshopsQuarterly staff training and the leadership tabletop exercise.
Where CRM-NG fits
One record per client, vendor and asset.
A CRM-NG Cloud workspace handles the business side: the people, companies, equipment, tickets and documents everyone keeps asking for. We will tell you plainly what should never go in it, and configure it so it cannot by accident.
Questions we get
Can you work alongside our core banking vendor?
Yes. We manage everything around the core and coordinate with the vendor on their side, so you have one place to call.
Do you provide the examination evidence?
We build and maintain the evidence file: policies, logs, test results and reports, organised the way examiners request it. Your compliance officer owns the examination; we make sure the technical answers are true and documented.
Will you sign our vendor agreement and complete our due diligence package?
Yes, including financials, insurance certificates and our own security documentation.
First call
Start with a 30-minute call. If it is a fit, we scope a security and examination readiness review: two days on site, a scored gap report and a plan for the next exam.