The office secure, the controls separate, the lights on after the storm.
Electric cooperatives, water and gas boards, and telecom co-ops on the Gulf Coast.
What matters here
- Operational systems and the office network must never share a path an attacker can walk.
- Member data and payments sit under the same expectations as any financial system.
- Storm season means crews in the field, an office that may be closed, and members who need information now.
- Federal and state guidance on critical infrastructure is tightening every year.
What we set up in the first ninety days
Each item is written in plain words and becomes part of your documentation vault and evidence file.
Segmentation
- Operations network separated from office and guest networks
- Hardened, logged remote access for vendors and engineers
- Jump hosts and MFA for anything that touches control systems
- Regular review of what talks to what
Office security
- MFA and SSO for staff
- Email protection against invoice and payment fraud
- InfraGuard monitoring and patch compliance
- Device encryption and management for field laptops and tablets
Resilience
- Offline backups and restore tests
- Continuity plan for the office during storms
- Member communication channels that work when the office does not
- Generator-backed network core and monitored UPS
Members and payments
- Member portal and payment security
- PCI scope reduction
- Outage and billing communication automation
- Reporting for the board
Services for this industry, in order
Most start with the first three. The rest come up when the business grows or an audit does.
- Cloud & InfrastructureSegmentation, remote access and the network core.
- CybersecurityOffice controls and vendor access.
- 24/7 Monitoring & Incident ResponseInfraGuard across office and field devices, with a tested response plan.
- Business Continuity & Hurricane ReadinessStorm procedures tested every May.
- Automation & IntegrationsOutage, billing and member communication automation.
- Compliance & Cyber Insurance ReadinessMapping to the critical-infrastructure guidance you answer to.
Where CRM-NG fits
One record per client, vendor and asset.
A CRM-NG Cloud workspace handles the business side: the people, companies, equipment, tickets and documents everyone keeps asking for. We will tell you plainly what should never go in it, and configure it so it cannot by accident.
Questions we get
Do you work on SCADA or control systems themselves?
No. We secure and segment the networks around them and work with your control-system vendor on their side. The boundary is written down so everyone knows it.
What happens during a storm?
The continuity plan says. Typically we move your office functions to remote work before landfall, keep communications and payments running from the cloud, and restore on site as soon as it is safe.
Can you help with federal or state cybersecurity requirements?
Yes. We map your controls to the guidance that applies to you and keep the evidence file current.
First call
Start with a segmentation and storm readiness review. We map every path between office and operations and test the continuity plan.