Every swipe covered, every shelf in sync.
Independent stores, boutiques, specialty retailers and small chains with point of sale at the counter, an online store, and staff that change every season.
What matters here
- Every card swipe carries a PCI obligation, and most point of sale was set up by a salesperson years ago.
- Online store, point of sale and inventory have to agree, or you sell what you do not have.
- A dead register at Saturday noon is the whole day’s revenue.
- Seasonal staff need access on Monday and need it gone in January.
What we set up in the first ninety days
Each item is written in plain words and becomes part of your documentation vault and evidence file.
Point of sale
- Payment systems on their own network, patched and monitored
- PCI scope reduced to the minimum and the self-assessment answered
- Backup internet so the register keeps working
- Spare terminal and a paper fallback
Online and inventory
- Online store, point of sale and inventory in sync
- Orders, pickups and returns flowing to one place
- Product and pricing updates once, everywhere
- Reporting by store, channel and product
Store network
- Guest Wi-Fi kept apart from the registers
- Cameras at the counter and the stockroom
- Phones and music that stay up
- Multi-store setup that looks the same everywhere
Staff
- Named logins, quick onboarding, automatic offboarding
- Register permissions by role
- Short training the new hire can follow
- A person to call when the register freezes
Services for this industry, in order
Most start with the first three. The rest come up when the business grows or an audit does.
- E-Commerce, Point of Sale & PaymentsPoint of sale, payments and online store in sync.
- Managed ITRegisters, back office, accounts and backups.
- Help DeskA person to call from the counter.
- Cabling, Wi-Fi, Cameras & Access ControlGuest Wi-Fi, cameras, store network.
- 24/7 Monitoring & Incident ResponseInfraGuard on store systems.
- Lead Capture & Local Marketing AutomationEmail, text and reviews for repeat customers.
Where CRM-NG fits
One record per client, vendor and asset.
A CRM-NG Cloud workspace handles the business side: the people, companies, equipment, tickets and documents everyone keeps asking for. We will tell you plainly what should never go in it, and configure it so it cannot by accident.
Questions we get
Are we PCI compliant?
Probably not fully, and probably without knowing it. We reduce what is in scope, answer the self-assessment honestly and fix what it turns up.
Can you connect our online store to the register?
Usually yes, either natively or through an integration we build. Inventory agrees within minutes.
What happens when the register dies on Saturday?
You call, we remote in or come out, and in the meantime the backup terminal and the fallback procedure keep you selling.
First call
Start with a store walkthrough. We check the registers, the network and how online and in-store agree, then give you a plan ordered by lost sales.