Built for owners and small operators, not resort chains.
Independent hotels, inns, condo and vacation rental operators, RV resorts and campgrounds handling guest payments, guest Wi-Fi and smart locks across one property or a scattered portfolio.
What matters here
- Guest Wi-Fi is part of the review, and so is a lock that does not open.
- Booking engines, channel managers and the property system have to agree, or you double-book.
- Front desk and booking payments carry PCI obligations.
- Properties are spread out, often remote, and a storm can hit all of them at once.
What we set up in the first ninety days
Each item is written in plain words and becomes part of your documentation vault and evidence file.
Guest experience
- Wi-Fi that covers every room and the pool, kept apart from business systems
- Smart locks managed centrally, codes issued and revoked from bookings
- Guest messaging by text from check-in to checkout
- Cameras at entrances and parking
Bookings
- Booking engine, channel manager and property system in sync
- Payments set up to keep card data off your systems
- Owner statements and portals for managed units
- Reviews requested after every stay
Operations
- InfraGuard on the property systems and network gear
- Backup internet at each property
- Housekeeping and maintenance tasks on phones
- Named logins, seasonal staff onboarding and offboarding
Storms
- Close-and-reopen plan for each property
- Remote monitoring of power, locks and cameras
- Guest communication templates ready
- Records and systems recoverable from anywhere
Services for this industry, in order
Most start with the first three. The rest come up when the business grows or an audit does.
- Cabling, Wi-Fi, Cameras & Access ControlGuest Wi-Fi, locks, cameras, network at each property.
- Managed ITProperty systems, accounts, backups.
- E-Commerce, Point of Sale & PaymentsBooking and payments done right.
- 24/7 Monitoring & Incident ResponseInfraGuard on every property.
- Business Continuity & Hurricane ReadinessStorm plan for the portfolio.
- Lead Capture & Local Marketing AutomationGuest messaging, reviews and repeat stays.
Where CRM-NG fits
One record per client, vendor and asset.
A CRM-NG Cloud workspace handles the business side: the people, companies, equipment, tickets and documents everyone keeps asking for. We will tell you plainly what should never go in it, and configure it so it cannot by accident.
Questions we get
Can you manage locks across fifty units?
Yes. Locks and thermostats become managed devices with battery and status monitoring, and codes come from the booking automatically.
Our properties are in three towns. Is that a problem?
No. Each gets the same setup, monitored from one place, and we visit on a schedule or when something needs hands.
Can you fix our Wi-Fi reviews?
Usually with a proper survey and access points placed for the building you have, not the one the installer imagined.
First call
Start with a property walkthrough. We check Wi-Fi coverage, the locks, the booking flow and payments, then give you a plan per property.