Practice software up, reminders out, front desk moving.
Companion animal, equine and mixed practices with one to several locations.
What matters here
- The practice management system is the business; when it is slow, the lobby fills.
- Reminders and online booking drive revenue and must run themselves.
- Imaging, lab and payment devices all need the network.
- Front desk staff turn over and share logins unless someone stops it.
What we set up in the first ninety days
Each item is written in plain words and becomes part of your documentation vault and evidence file.
Practice systems
- Practice management software support and vendor coordination
- Imaging and lab device connectivity
- Backups of records with restore tests
- Fast workstation replacements with standard images
Clients
- Online booking and automated reminders
- Review requests after visits
- Text and email follow-up
- Payment terminals and card-on-file
Clinic
- Wi-Fi across exam rooms, surgery and boarding
- Cameras for boarding and treatment areas
- Separate guest Wi-Fi
- InfraGuard monitoring on all devices
Office
- MFA and real accounts
- Email protection
- Continuity plan for storms
- Monthly report
Services for this industry, in order
Most start with the first three. The rest come up when the business grows or an audit does.
- Managed ITWorkstations, accounts, backups and vendor wrangling.
- Lead Capture & Local Marketing AutomationBooking, reminders and reviews on autopilot.
- Cabling, Wi-Fi, Cameras & Access ControlWi-Fi for exam rooms and cameras for boarding.
- Phones & CommunicationsPhones that ring at the right desk and text clients back.
- 24/7 Monitoring & Incident ResponseInfraGuard on the practice server and devices.
- Business Continuity & Hurricane ReadinessStorm plan and records recovery.
Where CRM-NG fits
One record per client, vendor and asset.
A CRM-NG Cloud workspace handles the business side: the people, companies, equipment, tickets and documents everyone keeps asking for. We will tell you plainly what should never go in it, and configure it so it cannot by accident.
Questions we get
Can you support our practice management software?
We support the computers, network and backups around it and coordinate with the vendor for the software itself, so you make one call.
Will you set up online booking?
Yes, either through your practice software’s booking feature or a booking tool connected to it, with reminders and reviews automated.
Do you cover multiple locations?
Yes. Each location is monitored and documented separately, and staff get the same help desk.
First call
Start with a clinic walkthrough. We check the server, the network and the booking flow and tell you what to fix first.