Every bay, every register, covered.
Repair shops, tire and body shops, dealerships and detailers with a shop management system running the day, parts suppliers on the network, and customers waiting in the lounge.
What matters here
- When the shop management system is down, the bays stop and the counter goes to paper.
- If you arrange financing, the FTC Safeguards Rule applies to you the way it applies to a bank.
- Service history, VINs and financing applications are personal data someone would like to steal.
- Customers expect a text when the car is ready, not a voicemail.
What we set up in the first ninety days
Each item is written in plain words and becomes part of your documentation vault and evidence file.
Shop systems
- Shop management, parts and payment systems kept working and updated
- InfraGuard on the server and every workstation
- Backups with offline copies, tested
- Printers, scanners and diagnostic tools on a protected network
Customers
- Texting for approvals and pick-up
- Online booking and reminders
- Review requests after every job
- Phones that reach the service writer, not the voicemail
Safeguards
- Written security program when you arrange financing
- MFA on email and finance portals
- Customer lounge Wi-Fi kept apart from shop systems
- Named logins, same-day offboarding
Multi-location
- Same setup at every location
- Central reporting on bays, parts and margins
- Cameras on the lot and the bays
- Quarterly roadmap with the owner
Services for this industry, in order
Most start with the first three. The rest come up when the business grows or an audit does.
- Managed ITShop systems, devices, accounts and backups.
- Help DeskA person to call when the counter goes to paper.
- Phones & CommunicationsPhones and texting for the service desk.
- Compliance & Cyber Insurance ReadinessFTC Safeguards program for finance.
- Cabling, Wi-Fi, Cameras & Access ControlLounge Wi-Fi, bay cameras, lot cameras.
- Lead Capture & Local Marketing AutomationBooking, reminders and reviews.
Where CRM-NG fits
One record per client, vendor and asset.
A CRM-NG Cloud workspace handles the business side: the people, companies, equipment, tickets and documents everyone keeps asking for. We will tell you plainly what should never go in it, and configure it so it cannot by accident.
Questions we get
Does the FTC rule really apply to a repair shop?
Only if you arrange financing or leases. If you do, it applies in full, including the written program and a named security lead. We set that up.
Our shop software vendor is slow to respond. Can you help?
Yes. We handle the vendor’s support line for you and keep a workaround ready so the bays keep moving.
Can you text customers for us?
Yes, from your shop number, for approvals, pick-up and reviews.
First call
Start with a shop walkthrough. We check the systems, the network and how customers hear from you, then give you a plan by bay and counter.