Service plans
Hours included every month. A place at the front of the queue. Monitoring on everything.
A service plan is how most clients work with us. You pay one monthly amount and get a bank of hours for support, projects or advice, a response target we are held to, InfraGuard watching your systems, and your own IT documentation kept in your portal. Month to month, cancel with 30 days notice.
Essentials
$295 per month
- 2 hours of work or consulting included each month
- Priority over non-plan clients, next-business-day target
- InfraGuard monitoring: up to 5 devices and 1 website
- Quarterly check-in
- Your IT documentation: asset inventory and access list
- Client portal and monthly report
- Hours roll over one month
- Extra hours $110/hour
- After hours: $200/hour, best effort
Partner
$695 per month
- 6 hours of work or consulting included each month
- Same-day response target
- InfraGuard monitoring: up to 25 devices and 3 websites
- Quarterly roadmap and budget
- Your IT documentation: plus network diagram, vendor contacts, renewal calendar
- CRM-NG Cloud workspace included
- Hurricane readiness check every May
- Hours roll over one month
- Extra hours $100/hour
- After hours: $200/hour, best effort
Premier
$1,495 per month
- 15 hours of work or consulting included each month
- 4-hour response target, after-hours on-call
- InfraGuard monitoring: up to 75 devices and 10 websites
- Monthly roadmap, annual security assessment
- Your IT documentation: plus runbooks, and a yearly review and handover package
- Tabletop exercise every year
- Sentinel hosting for one website
- Dedicated contact
- Hours roll over one month
- Extra hours $90/hour
- After hours: Emergencies included, no premium. Scheduled after-hours work $150/hour
No plan: $125 per hour, one-hour minimum, standard queue, after hours $250 per hour. Projects are quoted separately on every tier.
Side by side
Hours cover support, project work and consulting alike. A ticket that takes twenty minutes uses twenty minutes.
| What you get | Essentials $295/mo |
Partner $695/mo |
Premier $1,495/mo |
|---|---|---|---|
| Included hours each month | 2 | 6 | 15 |
| Unused hours | Roll over one month | Roll over one month | Roll over one month |
| Extra hours | $110 | $100 | $90 |
| Queue and response | Priority over non-plan clients, next-business-day target | Same-day response target | 4-hour response target, after-hours on-call |
| InfraGuard 24/7 monitoring | Up to 5 devices and 1 website | Up to 25 devices and 3 websites | Up to 75 devices and 10 websites |
| Reviews | Quarterly check-in | Quarterly roadmap and budget | Monthly roadmap, annual security assessment |
| Your IT documentation, kept in your portal | Asset inventory and access list | Plus network diagram, vendor contacts, renewal calendar | Plus runbooks, and a yearly review and handover package |
| After hours and holidays | $200/hour, best effort | $200/hour, best effort | Emergencies included, no premium. Scheduled after-hours work $150/hour |
| Also included | Client portal and monthly report | CRM-NG Cloud workspace included, Hurricane readiness check every May | Tabletop exercise every year, Sentinel hosting for one website, Dedicated contact |
| Term | Month to month, 30-day notice | Month to month, 30-day notice | Month to month, 30-day notice |
The rules, in plain words
What counts as an emergency after hours?
An outage, a suspected security incident, or data loss that stops the business from operating. On Premier these are included with no premium and draw from your hours one-to-one. A “how do I” question at 10 p.m. is answered the next morning. Holidays follow the same rule.
What about scheduled after-hours work?
If you choose to run a migration on a Saturday night so the office is not disrupted, that is $150 per hour on Premier and $200 per hour on the other plans, or one and a half hours from your bank for each hour worked.
Do unused hours expire?
Unused hours roll into the next month, once. A plan with 6 hours can bank up to 12.
What is the documentation vault?
The written record of your own IT: asset inventory, network diagram, who has access to what, vendor contacts, renewal dates and runbooks, kept in your CRM-NG portal. It is yours. If you ever leave, you leave with it.
What does InfraGuard monitor?
Patch status, security events, file changes and uptime on servers, PCs, Macs and websites, with backups verified by a logged restore test. Alerts go to our help desk, and a person calls you.
Can we change plans?
Yes, at the start of any month. Most clients start on Essentials or Partner and move up when they add locations or staff.
Included with every engagement, plan or not
These are not perks. They are how we work.
Not sure which plan? Start with the assessment.
Two hours on site, a one-page map of where you stand, and the plan we would recommend and why.