Phones & Communications
Business phones in the cloud, Microsoft Teams calling, text lines and call routing that follow your staff to a laptop or a mobile phone.
What is included
- Cloud phone system or Teams calling setup
- Number porting with no gap in service
- Call flows, auto-attendant, voicemail to email
- Texting on your business numbers
- Handsets, headsets and softphones
- Call reporting
The desk phone is now an app. We move your numbers to a cloud phone system or to Microsoft Teams calling, set up the call flows, voicemail and texting, and make sure the front desk can still answer on a handset if that is what they want.
Because we also run your network and devices, call quality problems get fixed by one team instead of three vendors pointing at each other.
A good fit if
- Your phone contract is up and the quote for new hardware is absurd.
- Staff give out personal mobile numbers because the office phone cannot follow them.
- Customers text you and nobody sees it.
How it works
- Step 1
Map the calls
Who answers what, when, and what happens after hours.
- Step 2
Build and port
The new system runs alongside the old one until the numbers move.
- Step 3
Train and tune
Twenty minutes per team, then adjustments in the first month.
Industries that ask for this most
On a service plan
Use your included hours for this.
Every plan includes hours of work or consulting each month, priority in the queue and InfraGuard monitoring. Most of what this page describes can be done inside those hours or quoted as a fixed project.
Start with an assessment.
A 30-minute call, then a one-page map of where you stand and what we would do first. No obligation.