IT for first responders, built by someone who has worn the gear.
Volunteer and combination fire departments, EMS agencies and rescue squads in Baldwin and Mobile counties.
What matters here
- Dispatch, incident reporting and patient care systems have to work from the truck and the station.
- Grants fund the hardware; paperwork and planning decide whether you get it.
- Volunteers need access that is simple, secure and ends when they leave.
- Records, from incident reports to patient care, carry legal and HIPAA requirements.
What we set up in the first ninety days
Each item is written in plain words and becomes part of your documentation vault and evidence file.
Station and apparatus
- Station network, Wi-Fi and cellular failover
- Mobile data terminals and tablets managed
- Cameras and bay door control
- Printers, displays and alerting monitored
Systems
- Incident reporting and patient care software support and vendor coordination
- Backups of records with restore tests
- MFA on everything that holds patient or personnel data
- Email protection
Members
- Member accounts that start and stop cleanly
- Training records and certifications tracked
- Shared device management
- Simple how-to guides
Funding and planning
- Grant-funded hardware planning and quotes
- Equipment inventory with age and replacement schedule
- Documentation for audits
- Board or council reporting
Services for this industry, in order
Most start with the first three. The rest come up when the business grows or an audit does.
- Managed ITStation and apparatus devices, accounts and backups.
- CybersecurityMFA and protection of patient and personnel records.
- Cabling, Wi-Fi, Cameras & Access ControlStation Wi-Fi, cameras and bay control.
- Strategy & vCIOGrant planning and the equipment replacement schedule.
- Training & WorkshopsMember training and tabletop exercises, which you already know how to run.
- 24/7 Monitoring & Incident ResponseInfraGuard on station systems.
Where CRM-NG fits
One record per client, vendor and asset.
A CRM-NG Cloud workspace handles the business side: the people, companies, equipment, tickets and documents everyone keeps asking for. We will tell you plainly what should never go in it, and configure it so it cannot by accident.
Questions we get
Do you understand how a volunteer department works?
Our founder is a senior firefighter and instructor. We know the budget cycle, the grant paperwork and the fact that the person fixing the computer is also riding the truck.
Can you help with grant applications for technology?
We write the technical sections, build the quotes and the replacement schedule, and document the need.
Is patient care data handled under HIPAA?
Yes. We apply the same safeguards we use for healthcare practices: encryption, MFA, access logging and backups.
First call
Start with a station visit. We look at the network, the terminals, the records and the grant calendar.