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✉️ Email Delivery

Documentation, reference material and tutorials for CRM-NG SMTP Email: setup guides for every mail service, troubleshooting, and one article per error message.

Error: Email address is not verified (Amazon SES)

Updated

By Duane GarnerChief Executive Officer (CEO)
Summarize: Claude ChatGPT View Markdown
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Amazon SES refused the email because the sender, or in the sandbox the recipient, is not a verified identity in the region you selected.

This article is for sites using the Amazon SES mailer where a send fails with "Email address is not verified".

The error as you see it

MessageRejected: Email address is not verified. The following identities failed the check in region US-EAST-1: wordpress@example.com

Shown by the Amazon SES mailer, in the failed-send banner, in Tools → Debug Events and in the Email Log.

What this error means

Amazon SES only sends mail from addresses or domains you have proved you own. Each proof is called a verified identity, and it belongs to one AWS region. This error means SES checked the addresses in the message against the verified identities in the region set in the plugin and found at least one missing. The message lists exactly which address failed. While your account is still in the SES sandbox, every recipient must be verified too.

Common causes

  • The From Email's domain or address is not verified in SES.
  • The identity is verified in a different region. Identities do not carry over between regions; verifying in eu-west-1 does nothing for us-east-1.
  • Your account is in the sandbox, and the recipient address is not verified.
  • Another plugin changed the From address to something like wordpress@yoursite, which is not verified.
  • Verification is still pending, because the DNS records or the confirmation email were not completed.

How to fix

  1. Note the failing address and region

    Open CRM-NG SMTP → Tools → Debug Events and read the newest Email Sending Errors entry. It names the region and the address.

  2. Open SES in the right region

    Sign in to https://console.aws.amazon.com/ses/. Use the region picker at the top right to select the region shown in the plugin's Region field.

  3. Check identities

    Go to Configuration → Identities. Look for the domain of your From Email (best) or the exact address. Its status must be Verified.

  4. Verify what is missing

    Choose Create identity. For a domain, add the DKIM records SES gives you to your DNS and wait for the status to change. For a single address, open the confirmation email SES sends and follow the link.

  5. Leave the sandbox

    If the failing address is a recipient, open Account dashboard in the same region. If it shows the sandbox, choose Request production access and describe how your site sends mail. Until approved, you can only send to verified addresses.

  6. Match the plugin settings

    In CRM-NG SMTP → Settings → General, make sure Region is the region where your identity is verified, set From Email to an address on the verified domain, tick Force From Email, and press Save Settings.

  7. Send a test

    Go to CRM-NG SMTP → Tools → Email Test. In the sandbox, send to a verified address. Press Send Email.

Verify it worked

The test page shows "Test email sent successfully! Check your inbox to confirm delivery." In the SES console, the region's sending statistics show the message.

Notes

  • Verifying the whole domain is better than single addresses: it covers every address on the domain and sets up DKIM signing, which helps delivery.
  • Production access is granted per region. If you change Region, check the sandbox status there too.
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