The sign-in at Google or Microsoft was cancelled or the permission to send email was not granted, so no connection was stored.

This article is for sites using One-Click Setup where you come back from Google or Microsoft with sign-in was cancelled.

What this error means

Google or Microsoft sent you back without a result. Either you closed the consent screen, chose Cancel or Deny, or your organisation does not allow the permission that was asked for (sending email as you). Nothing was stored and your previous connection, if any, is unchanged.

Common causes

• The consent screen was closed before choosing Allow.
• The organisation blocks third-party apps. In Google Workspace an administrator controls which apps may be used; in Microsoft 365 an administrator may require admin consent for delegated permissions.
• The wrong account was picked and had no permission to send.

How to fix it

1. Click Sign in again and choose Allow on the permission screen.
2. If the provider shows a message about the administrator, ask them to allow CRM-NG SMTP Email for your organisation: in Google Workspace under Security → API controls → App access control, in Microsoft 365 under Enterprise applications → Consent and permissions.
3. If your organisation will not allow it, switch the mode to Your own app and follow the manual guide for Gmail or Microsoft 365, which uses an app your administrator creates.