Error: One-Click Setup sign-in could not be renewed
Updated
On this page
The provider would not renew the stored sign-in, or the stored sign-in has no usable token, so sending stops until you sign in again.
This article is for sites using One-Click Setup where sending fails with would not renew the sign-in or one-click sign-in has no usable token.
The error as you see it
One-Click Setup: Google would not renew the sign-in (or Microsoft), or One-Click Setup: the one-click sign-in has no usable token
Shown in the failed-send banner, in Tools → Debug Events and in the Email Log.
What this error means
A One-Click connection is renewed automatically shortly before it expires. The provider refused this renewal, which means the stored sign-in is no longer valid on their side. Until you sign in again, no email goes out through this mailer.
Common causes
- The password was changed or the account's sessions were signed out everywhere, which revokes app access at Google and Microsoft.
- Access was removed under the account's connected apps or by an administrator.
- The account was disabled or deleted.
- The connection was never completed and only a partial result was stored, for example after a browser crash.
How to fix it
- Open Email Delivery, choose the mailer and click Sign in again. Renewal works again as soon as the new sign-in is stored.
- If sign-in succeeds but the error returns within a day, check with the account's administrator whether app access is being revoked by policy, and consider the Your own app mode instead.
- Send a test email from Tools → Email Test to confirm mail is flowing.